Refund & Cancellation Policy

At Digital Amadeo LLC ("Digital Amadeo," "we," "us"), we want every client to know exactly what they pay for, and we don't believe in locking clients into long-term contracts. This policy explains when refunds apply and how cancellation works.

Refunds

Project-based services

Projects such as websites, web and mobile apps, AI integrations and consulting engagements are billed in milestones. Each milestone, its deliverables and its price are defined in your proposal or agreement before work begins.

• Milestones not yet started: If you cancel before work on a paid milestone has begun, you receive a full refund for that milestone.
• Milestones in progress or completed: Payments for milestones where work has already begun or has been delivered are non-refundable.

Monthly services

Monthly services, such as digital marketing, maintenance and support, are billed in advance for each billing period. Payments for the current billing period are non-refundable.

Third-party costs

Costs paid to third parties on your behalf are non-refundable. This includes advertising spend, software licenses, domains, hosting and other third-party subscriptions.

How to request a refund

Send your request to contact@digitalamadeo.com with your name, project and the milestone in question. We review every request and reply within 24 hours. Approved refunds are issued to the original payment method within 10 business days.

Cancellation

Monthly services

• You can cancel any monthly service at any time by emailing contact@digitalamadeo.com.
• Your cancellation takes effect at the end of the current billing period. You keep full access to the service until then.
• You won't be charged for any future billing periods.
• Advertising campaigns are paused at the end of the billing period, unless you ask us to pause them earlier.

Project-based services

• You can cancel a project at any time with written notice.
• Milestones not yet started are refunded as described above.
• Milestones in progress or completed remain payable.
• Once all payable milestones are paid, we deliver all completed work to you.

Cancellation by Digital Amadeo

We may pause or cancel services if payments are overdue by more than 14 days, or if a client breaches our Terms of Service. We will always notify you in writing first and give you a reasonable chance to resolve the issue.

Consultations

Free consultations can be rescheduled or canceled at any time using the link in your booking confirmation.

Questions or concerns

If you are not satisfied with our work, please contact us first. We will do our best to find a fair solution before any other step is taken.